Welcome to viagogo
Help Centre
Receiving tickets
- When will I receive my tickets?
- How do I download my e-tickets?
- How do I find tickets I've already downloaded?
- I'm Travelling - where and when will I receive my tickets?
- How do I update my shipping address?
- Where and when do I pick up my tickets?
- Can I pick up my tickets instead of having them shipped?
- Why is the price printed on the ticket different to what I paid?
- Why do my tickets have someone else’s name on them?
When will I receive my tickets?
You'll get your tickets by the end of the day on your order's expected arrival date. This is based on when the seller told us they'd have the tickets. We can't ask them to send tickets earlier than the date in your order details.
It may be close to the event due to ticket delivery delays. This happens when the primary ticket company doesn’t release the tickets to the original buyer for a while.
Some venues, artists, and teams don't release tickets until a couple days before an event. You may not get them until just before that date.
We keep track of all orders and guarantee delivery by the date in your account. As this date approaches, you don't need to contact us.
To check your expected delivery date, look at the "Ready" date in the order details
We keep track of all orders and guarantee delivery by the date in your account. As this date approaches, you don't need to contact us.
To check your expected delivery date, look at the "Ready" date in the order details
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