Welcome to viagogo
Help Centre
Receiving tickets
- When will I receive my tickets?
- How do I download my e-tickets?
- How do I find tickets I've already downloaded?
- I'm Travelling - where and when will I receive my tickets?
- How do I change my delivery address?
- Where and when do I pick up my tickets?
- Can I pick up my tickets instead of having them shipped?
- Why is the price printed on the ticket different to what I paid?
- Why do my tickets have someone else’s name on them?
Why do my tickets have someone else’s name on them?
viagogo allows third party sellers, including individuals, to sell tickets on its platform. In some instances the original purchaser's name may be printed on your tickets. If your tickets have someone else’s name on them, please contact our customer service team by visiting ‘My Account’ and contacting us against your order, or by sending an email to customerservice@orders.viagogo.com. In some instances, you may need to meet up directly with the seller of the ticket to gain access to the event.
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